Terms and Conditions
Effective Date: November 2024
Welcome to MINIFIGURED.COM (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our services, including the sale and supply of custom items globally. By placing an order, you agree to comply with and be bound by these Terms.
Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our services.
1. Scope of Services
We design, manufacture, and supply custom items to businesses and individuals globally. All products are made to your specifications and are subject to the approval process outlined in your agreement or purchase order.
2. Order Process
2.1 Customization:
Clients are responsible for providing accurate design specifications, logos, colors, dimensions, and other details. Any errors in specifications provided by the client are not our responsibility.
2.2 Approval:
Orders are processed after you approve the final design and provide written confirmation. Changes after approval may incur additional fees.
2.3 Minimum Order Quantity (MOQ):
All orders are subject to the MOQ as stated in the quotation or agreement.
3. Pricing and Payment
3.1 Quotes and Currency:
Prices are provided in writing and may be subject to currency fluctuations for international orders. Quotes are valid for [insert number] days unless stated otherwise.
3.2 Payment Terms:
Full balance must be paid prior to us starting work on your order. For repeat clients, alternative payment terms may be negotiated.
3.3 Late Payments:
Late payments may incur interest at [insert rate]% per month, compounded monthly.
4. Shipping and Delivery
4.1 Global Shipping:
We deliver worldwide. Shipping costs, duties, and taxes are borne by us unless otherwise agreed.
4.2 Delivery Timeframes:
Estimated delivery times are provided but not guaranteed, as they depend on manufacturing complexity, customization, and shipping logistics.
4.3 Risk of Loss:
Risk of loss remains our responsibility until delivery to the client by the shipping carrier.
5. Returns and Refunds
5.1 Custom Products:
Due to the bespoke nature of custom products, returns and refunds are not accepted unless the items are defective or significantly deviate from the approved specifications.
5.2 Claims:
Claims for defective or incorrect products must be submitted within [insert timeframe] days of receipt, along with photographic evidence.
6. Intellectual Property
6.1 Client Materials:
Clients retain rights to any trademarks, logos, or proprietary designs they provide to us. By providing these materials, you grant us a non-exclusive license to use them solely for the purpose of fulfilling your order.
6.2 Our Designs:
Any designs, templates, or intellectual property we create remain our property unless transferred explicitly through a separate agreement.
7. Confidentiality
Both parties agree to keep any proprietary or sensitive information confidential unless required for order fulfillment.
8. Limitation of Liability
Our liability is limited to the cost of the goods supplied. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profit, revenue, or business opportunities.
9. Force Majeure
We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, or supply chain disruptions.
10. Governing Law and Dispute Resolution
10.1 Governing Law:
These Terms are governed by the laws of [insert jurisdiction].
10.2 Dispute Resolution:
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiations. If unresolved, disputes may be referred to arbitration in accordance with the rules of [insert arbitration body].
11. Amendments and Updates
We reserve the right to amend these Terms at any time. Updates will be posted on our website and take effect immediately unless otherwise stated.
12. Contact Information
For questions, concerns, or support, please contact us at:
Minifigured
Unit 502, Centennial Park
Borehamwood
Hertfordshire
WD6 3FG, UK
[email protected]
minifigured.com
These Terms and Conditions constitute the entire agreement between the parties regarding the services provided. By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
